Performance measurement of the complaint and failure management process

London / Taylor & Francis Group (2020) [Journal Article]

Quality management journal
Volume: 27
Issue: 1
Page(s): 2-20

Authors

Selected Authors

Ruessmann, Maximilian
Hellebrandt, Thomas
Heine, Ina
Huber, Ulrich
Telpis, Vanya

Other Authors

Rutten, Paul
Schmitt, Robert H.

Identifier