Performance measurement of the complaint and failure management process

Ruessmann, Maximilian; Hellebrandt, Thomas; Heine, Ina; Huber, Ulrich; Telpis, Vanya; Rutten, Paul; Schmitt, Robert H.

London / Taylor & Francis Group (2020) [Journal Article]

Quality management journal
Volume: 27
Issue: 1
Page(s): 2-20

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