ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer

Abingdon / Routledge, Taylor & Francis Group (2018) [Contribution to a conference proceedings, Journal Article]

Total quality management & business excellence
Volume: 29
Issue: 9-10
Page(s): 1074-1088

Authors

Authors

Hellebrandt, Thomas
Heine, Ina
Schmitt, Robert H.

Identifier