ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer

(2017) [Conference Presentation]

20th QMOD conference on Quality and Service Sciences ICQSS 2017 Elsinore 2017-08-05 - 2017-08-07
Page(s): 13 Seiten

Authors

Authors

Hellebrandt, Thomas
Heine, Ina
Schmitt, Robert H.

Identifier

  • REPORT NUMBER: RWTH-2017-10500