Studies & Benchmarking


In our studies and benchmarking projects, we examine the methods and approaches leading to organizational success. You cannot find the information you are searching for or you are looking for a partner, who supports you in conducting a study or benchmarking project? Please do not hesitate to contact us!

Complaint and Failure Management (CFM) is central to quality, yet the process is not fully understood. Therefore, WZL and McKinsey conducted a joint Industry Study on Complaint and Failure Management to analyze actual process maturity, performance measurement and benchmark KPI values as well as future trends and challenges.

Boston Consulting Group
Due to the increasing complexity of products and customer requirements, highest quality orientation is more important than ever for organizational success. Therefore, WZL and Boston Consulting Group conducted an international study to identify “Best Practices” for achieving excellent quality.

Your contact:


Dr. Ina Heine
BGH 108
Tel.: +49 241 80-25782
Fax: +49 241 80-22293