Benchmarking and process analysis for the tool shop of Dömer

For the project the following steps were performed:

  • Analysis of the order fulfillment process for new tools as well as for repair and maintenance jobs
  • Identification of weaknesses within the order fulfillment process through staff interviews
  • Benchmarking of technological and organizational performance
  • Derivation of action fields for a sustainable improvement of the tool shop performance
  • Presentation of proposed solutions for the identified action fields and discussion of best practices


  • Detailed technological and organizational benchmarking of the internal processes
  • Derivation of potentials and specified action fields for performance improvements