Performance Management


Performance management is indispensable for any organization. It is one of the central motivations to monitor and improve the status quo but also to communicate main achievements. The evaluation of performance within organizations is based on the implementation of performance measurement as well as the continuous monitoring and management of the measured indicator values. Enablers of successful performance management are a systematic approach to derive indicators, high acceptance rates and manageable efforts to maintain the implemented system. We offer support in the following areas:

  • Systematic Implementation of New Performance Measurement Systems
  • Review and Improvement of Existing Performance Measurement Systems
  • Benchmarking of Quality-oriented Performance, Particularly in the Field of Complaint and Failure Management
  • Improvement of KPI Acceptance and Reporting Structures within the Company (e.g., Gamification and User-centered Visualization)